Returns & Exchanges
At Women'secret KSA, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like underwear and earrings are not eligible for return unless they possess a manufacturing defect.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.
Prepare the Package
Place the items in their original packaging with all tags attached and include the original invoice to ensure a smooth processing experience.
Hand Over to Courier
Our courier partner will contact you within 2-3 business days to collect the package from your registered delivery address at no additional cost.
Receive Your Refund
Once our quality team inspects the items, your refund will be processed to your original payment method or as store credit within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing